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Frequently Asked Questions.

What types of payment are accepted?
It will not accept my Canadian Postal Code?
All selected items have disappeared from my cart?
I am having a problem entering the secure site for payment processing?
I am a current customer with Oak Park do I register as a new customer or as a registered customer?
What do I enter for a password?

 

What types of payment are accepted?
    
Visa or MasterCard can be used for purchases in both Canada and the U.S.
It will not accept my Canadian Postal Code?
    
The system is sensitive with Postal Codes; they MUST be entered completely correct. Canadian Postal codes are alphanumeric, numbers must be entered as numbers (ie
0 must be the number zero and not the letter o.

The Canadian Postal Codes also have a space between the first three and last three characters, you MUST ENTER THIS SPACE or it will not work.
All selected items have disappeared from my cart?
    
If it happens that your shopping cart is not showing any items you have selected, this may be due to your security settings on your computer. You must allow cookies in order to keep items in the shopping cart. Check the Internet Options on your computer and check in the security section to be sure you are set to receive cookies.
I am having a problem entering the secure site for payment processing?
    
Please check your browser version, some of the older versions of Netscape (4.7 or less) or Internet Explorer (5.0 or less) may not function as well as the newer version. We recommend you use Internet Explorer 5.5. The link for the Internet Explorer 5.5. download is available at www.microsoft.com
I am a current customer with Oak Park do I register as a new customer or as a registered customer?
    
If you have never ordered directly from the Oak Park Website before you must begin as a New Customer. You will only have to register once, future orders you will just enter your email address and your password.
What do I enter for a password?
    
We suggest you choose something that you will remember. Once you have entered this, your password will be confirmed direct to you to the email address you provided.


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